MOMBASA Kenya Ports
Authority -- Kenya Ports Authority (KPA)
has held a sensitisation and capacity building workshop for its
customers and stakeholders at a Mombasa hotel on speedy cargo
clearance at the Port of Mombasa.
one-day capacity building and sensitisation workshop intended to
positively ensure efficient service delivery with a view to
increasing customer satisfaction.
KPA Managing Director Mrs. Catherine Mturi-Wairi said the
Authority organised the workshop aware of the growing cargo
handling capacity at the Port of Mombasa which has led to
In a speech delivered on her behalf during the opening of the
workshop by KPA’s General Manager Operations Mr. Sudi Mwasinago,
the MD said the Authority was committed to undertaking
sensitisation sessions for customers and stakeholders on port
clearance procedures in Kenya, Uganda and Rwanda.
"This is the Authority’s first workshop for its customers and
stakeholders, geared towards enhancement of speedy clearance of
"The reason we have embarked on this exercise is because of
our commitment to improving service delivery," said the managing
She noted that being in a very competitive and dynamic
industry, shippers and their agents required adequate
preparations to avoid storage and other penalties caused by lack
of preparedness which result in cargo overstay.
"These education sessions will therefore focus on encouraging
expeditious clearance of cargo at the port, while specifically
addressing service delivery gaps within its systems that have
been identified during business transactions with the
customers," added Mrs. Mturi-Wairi.
Emphasising on the topics to be covered at the workshop
namely; ease of doing business, customer service charter and
ethics and integrity, the MD described the port as a transit
point saying "shippers therefore need to be informed of the need
to ensure that once the goods are received in the port, they
need to be cleared as fast as possible."
This she added will enable the port to operate more
efficiently, with reduced dwell time of containers and absence
of congestion mainly caused by uncleared containers.
Without good governance she noted that the region would not
achieve efficient and effective business and urged the
stakeholders to embrace good corporate governance.
Mr. O of Kenya Revenue Authority making a presenntation on
Mr. Joab Omole of Kenya Revenue Authority making a
presentation on Single Customs Territory (SCT).
"The Authority is aware that corruption practices have been a
hindrance to effective and efficient service delivery to
"There is therefore need to reinforce and combine efforts in
this area to enhance the business processes and meet customer
Besides KPA, the other stakeholders expected to make
presentations at the workshop are; Kenya Maritime Authority
(KMA), Kenya Revenue Authority (KRA), Kenya Ships Agents
Association (KSAA) and Kenya International Freight and
Warehousing Association (KIFWA).